At Smartgain, your satisfaction is our priority and we would like to make sure that you get to shop with us in an effortless way. We realize that a product could sometimes not be the way you anticipated it to be, so most of our items come with a full 30-day return policy. In case you have changed your mind about the purchase, got a faulty product, or just want to look for another solution, you can take advantage of our return policy that is there to allow you to have the process done in a convenient and straightforward way.
30 day return window
We offer a return period of 30 days starting from the purchase date. During this time, you are allowed to bring the product back if it is eligible. We stand by the decision-making period to be long enough to let you test your purchase and choose the most appropriate solution for you. Keep in mind that some articles may have different return periods due to their characteristics, and this information will be provided on the product page.
Eligibility criteria
In order to be allowed to return a product, it should conform to the following standards:
The product should be in its original state, must not be used, and must not be injured.
It is also necessary to have all the original accessories, manuals, and packaging.
The product is the pledge of purchase.
Kindly, before deciding to return it, make sure that the product is in perfect condition, as we would refuse a return if the item is damaged and it does not meet the eligibility criteria mentioned above.
Easy return process
The act of returning a purchased item from Smartgain doesn't entail any complications or annoying steps. Here is a brief instruction on how you can perform the task:
Return initiation: Communicating with our customer-support is how you start the process of return, i.e. call or mail us. The next step is to get to know from the helpful people what to do next and to obtain the Return Authorization (RA) number that is unique to your account and also instructions for the return.
Pack the item securely: After obtaining the RA number, box up the merchandise in its original container or in some other way if that is sufficient for safe shipping. Take with you the complete set of accessories and the user manual.
Ship the item: Dispatch the parcel to us by any courier that you consider reliable and suitable. It would be best to make use of the method with which the whereabouts of the shipment can always be tracked to secure that the delivery of the merchandise will be on time and fast. It is good to be aware that you will need to pay for the shipping of the product that you return unless you have received a defective or damaged package.
Processing the return: Following the receipt of the package that is returned, the staff that is dedicated and committed to this work will look at the package with a view to satisfy the fact that the requirements for returning the merchandise are fulfilled as they were previously stipulated. If the assessment goes smoothly, the refund procedure will be started. The money will be returned through the original method of payment, and a message will be sent to you to notify you about the refund progress.
Kindly understand that products like fresh food, personalized goods, and virtual downloads cannot be returned due to the nature of their respective categories. Moreover, if a product is not in its original packaging or lacks some parts, then it can only be refunded partially or the request for return rejected.
Also, please be informed that Smartgain is committed to delivering an excellent level of customer care and is dedicated to returning your money in a timely fashion. However, you should still wait for up to 10 working days before the refund appears in your account, which depends on your bank or payment processor.
Should you require any additional information or help with regard to our return policy, kindly have no hesitation in contacting our customer-support representatives. We're here and ready to provide you with help and make sure that your shopping experience with Smartgain is perfect.
Be advised that this return policy reserves the right to make the alterations without prior consultation. To check the current return policy, please visit our website or get in touch with our support team.
